Somerville Police Department
220 Washington St
Somerville, MA 02143
(In Union Square)
East Substation: 81 Broadway
West Substation: 1114 Broadway
Emergency: Dial 9-1-1
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Published on Thursday, 30 April 2015 14:17
BEYOND THE CALL OF DUTY AWARD
is presented for outstanding dedication and effort for the month of April 2015 to
Christine Cornelio is a dedicated and consummate professional. She shares the SPD’s common goal in customer service and provides that to each caller. Many times, her fellow call-takers have heard Christine talk victims through calls, while at the same time coordinating the appropriate police response. Often, this is no easy task.
Christine takes her job seriously, and is able to keep composed, even on the hard calls, and in our busy city, there are many. Her dispatching skills are beyond reproach, and she is polished, and one of E-911’s best. She is always the calm and reassuring voice for patrol when difficult situations require it.
Christine takes a lot of the overtime, helping to avoid the cost of having officers replace E-911 personnel, and although she gets paid for doing this, it is often not her prime motivation—she does it to help.
One of her colleagues in E-911 had this to say about Christine.
I have worked with Christine during difficult calls that she has handled outstandingly. Although I can’t provide the dates and times specifically, one call that sticks out in my mind is an Attempted B&E where a female was home alone and the suspect was cutting the screen to gain access into the home. Christine was able to keep the caller calm and coax her into giving information without adding stress to the caller. Christine kept reassuring the victim and made her feel safe. Due to her professionalism, officers were able to apprehend the suspect and effect an arrest after a short pursuit.
Christine embodies what we are here to accomplish at the SPD and richly deserves to be recognized for going beyond the call of duty.
David Fallon, Chief of Police